Frequently Asked Questions
How much does shipping cost?
Shipping costs vary depending on where you live. In the 48 continental states, shipping is $10. If you llive in Alaska, shipping is $15. If you live in Hawaii, shipping is $25. We ship to Canada for $30. We also ship to the U.K. and Australia for $40. We typically ship with USPS Priority, which guarantees 2-3 day delivery for domestic orders. On rare occasions, we will ship with UPS.
What is the return/warranty policy?
O2MS offers a full 30 day money back guarantee. O2MS also offers a 1 year limited warranty. You can read the full details below.
By purchasing a product from Oxygen Management Systems, LLC., buyer agrees to:
Assume ANY and ALL RISKS of INJURY OR DEATH resulting from use of the product,
WAIVE, RELEASE, and NOT SUE, MAKE ANY CLAIMS OR FILE ANY ACTIONS against Oxygen Management Systems, LLC or any other owner or operator of businesses offering products through this website, or any one of the aforementioned entities and each of their insurance carriers, subsidiaries, affiliates, officers, directors, shareholders, members, representatives, assignees, employees, volunteers and agents, as well as any manufacturers and distributors (hereinafter the “Indemnified Parties” collectively, the “Indemnified Party” individually) that are based on, arise or result from, in whole or in part, use of the product, and
INDEMNIFY, DEFEND AND HOLD THE INDEMNIFIED PARTIES HARMLESS, from any and all claims, demands, actions, causes of action, losses or liabilities whatsoever arising from or related to participation in any activity and any loss, damage or injury, including death, that may be sustained by buyer or assignee, or caused to others or their property by buyer or assignee. Buyer also agrees to pay all costs, including reasonable attorneys’ fees and disbursements, incurred by any Indemnified Party in defending an investigation, claim or suit brought by or on behalf of Buyer or assignee.
In no event shall our company be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever arising out of or connected with the use or misuse of our products.
(LIMITED ONE YEAR WARRANTY)
WHAT THIS WARRANTY COVERS
When used and maintained in normal household use and in accordance with the provided Owner’s Manual, your device is warranted against original defects in material and workmanship for a full 1 year period from date of purchase from Oxygen Management Systems, LLC (OMS) or an authorized seller. During the Warranty Period, OMS or an authorized repair shop will provide labor and parts, at no cost to you, to correct any such defect in product purchased in the United States, or they will replace with a new product at their discretion. OMS or authorized seller will not be responsible for any shipping costs to return or deliver product. User assumes all responsibility for all shipping costs associated with any warranty claim.
HOW TO MAKE A WARRANTY CLAIM
If this product is not as warranted, call (918) 943-3513 and notify a Customer Service Representative (CSR). The CSR will issue a Return Authorization to the claimant and will give further return instructions. Claimant must verify purchase place and date with an authentic sales receipt from the place of purchase and the seller.. If the claimant cannot verify purchase date and place with said receipt, this warranty is void.
WHAT THIS WARRANTY DOES NOT COVER
This Warranty does not cover improper maintenance of the product, damage due to misuse, acts of God, nature, vandalism or other acts beyond the control of OMS, owner’s acts or omissions, and resales of the product by the original owner. This warranty does not cover replacement of batteries. This warranty does not cover pick up, delivery, transportation or house calls. The Warranty period will not be extended by any replacement or repair performed under this warranty.
OTHER IMPORTANT TERMS
IN NO EVENT WILL OMS BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND OR NATURE TO OWNER OR ANY PARTY CLAIMING THROUGH OWNER, WHETHER BASED IN CONTRACT, NEGLIGENCE, TORT OR STRICT PRODUCTS LIABILITY OR ARISING FROM ANY CAUSE WHATSOEVER.
OMS offers a 30 day money back guarantee. Your 30 days begin from the date of your original purchase. If you are not satisfied with your product for any reason, you may return the item to the place of original purchase for a full refund of your purchase price EXCLUDING shipping. You will be responsible for shipping charges to return the item to place of purchase. OMS or authorized seller will refund the full purchase price of the item, including sales tax, if any tax was charged at the time of purchase. The item must be returned in like new condition. Any damages to the product will void this offer. Before returning the item, you must call OMS at (918) 943-3513 or call the original seller to receive a Return Authorization. Failure to do this will void this offer.
Is it covered by insurance or Medicare?
At this time, the device is not covered by insurance or Medicare.
How big is the device?
The O2 Remote weighs approximately 2.5 pounds. It's basic dimensions are
13" long x 4" wide x 2" thick.
What type of containers can I use?
The O2Remote is designed to be used with any standard, 13 gallon kitchen type or 10 gallon office trash bin with the general dimensions of: 20.5 inches (52cm) tall, 11.25 inches (29cm) wide, and 15.5 inches (39cm) deep. The dimensions can vary slightly from these, but for best performance, use a container very close to these dimensions. These containers are easily available in all typical stores. Go to walmart.com and search for "Sterilite, 13.2 Gal./50 L SwingTop Wastebasket"; or, go to uline.com and search for "10 gallon office trash can". You can order directly from either site.
Does OMS sell or supply the containers?
No - OMS does not provide the containers. These can easily be purchased from a wide variety of places.
How is the device powered?
The device comes with a pre-installed rechargeable lithium ion battery. It also comes with a standard wall charger that you simply connect to the device and plug in to a standard wall outlet to recharge. Under normal usage conditions, the battery should last 3-5 years. It is perfectly safe to leave the charger constantly plugged in to the device during use. There is over-charge protection in both the charger and the battery.
What is the range on the remote and can I use it between rooms?
The effective range of the remote is about 100 feet. It can definitely be used between rooms. It uses radio frequency to communicate, so line-of-sight is not relevant. It can be used throughout the house, no matter where the O2 Remote is stationed.
If I'm using multiple hoses with connectors, will they work with the device?
No. You will want to use a single continuous length of tubing. Common lengths are 25 and 50 feet. Some providers also offer 35 feet. Contact your oxygen equipment supplier, and they should be able to provide the length of tubing you require.