Question 1

How much does shipping cost?

Accepted Answer

Shipping costs vary depending on where you live and which courier you choose. In the 48 continental states, shipping is $12-$26. If you live in Alaska, shipping is $20-35. If you live in Hawaii, shipping is $30-45. We ship to Canada for $45. We also ship to the U.K. and Australia and any international destination for $55-85. We offer the choice of shipping with USPS Priority, UPS,  or FedEx ground.

Question 2

What is the return/warranty policy?

Accepted Answer

O2MS offers a full 30 day money back guarantee. O2MS also offers a 3 year limited warranty. You can read the full details below.   LIABILITY WAIVER By purchasing a product from Oxygen Management Systems, LLC., buyer agrees to: Assume ANY and ALL RISKS of INJURY OR DEATH resulting from use of the product, WAIVE, RELEASE, and NOT SUE, MAKE ANY CLAIMS OR FILE ANY ACTIONS against Oxygen Management Systems, LLC or any other owner or operator of businesses offering products through this website, or any one of the aforementioned entities and each of their insurance carriers, subsidiaries, affiliates, officers, directors, shareholders, members, representatives, assignees, employees, volunteers and agents, as well as any manufacturers and distributors (hereinafter the “Indemnified Parties” collectively, the “Indemnified Party” individually) that are based on, arise or result from, in whole or in part, use of the product, and INDEMNIFY, DEFEND AND HOLD THE INDEMNIFIED PARTIES HARMLESS, from any and all claims, demands, actions, causes of action, losses or liabilities whatsoever arising from or related to participation in any activity and any loss, damage or injury, including death, that may be sustained by buyer or assignee, or caused to others or their property by buyer or assignee.  Buyer also agrees to pay all costs, including reasonable attorneys’ fees and disbursements, incurred by any Indemnified Party in defending an investigation, claim or suit brought by or on behalf of Buyer or assignee. ​ In no event shall our company be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever arising out of or connected with the use or misuse of our products. WARRANTY (LIMITED THREE YEAR WARRANTY) WHAT THIS WARRANTY COVERS When used and maintained in normal household use and in accordance with the Owner’s Manual, your O2Remote device is warranted against original defects in material and workmanship for a full 3 year period from date of customer purchase. During the Warranty Period, OMS, LLC or an authorized agent will provide labor and parts, at no cost to you, to correct any such defect in product purchased in the United States. User will be responsible for all shipping costs.   HOW TO MAKE A WARRANTY CLAIM If this product is not as warranted, call 918-943-3513 and notify Customer Service for repair and replacement options.    WHAT THIS WARRANTY DOES NOT COVER This Warranty does not cover improper maintenance of the product, damage due to misuse, acts of God, nature, vandalism or other acts beyond the control of OMS, LLC, owner’s acts or omissions, use outside the country in which the product was initially purchased. This warranty does not cover pick up, delivery, transportation or house calls. The Warranty period will not be extended by any replacement or repair performed under this warranty.   OTHER IMPORTANT TERMS IN NO EVENT WILL OMS BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND OR NATURE TO OWNER OR ANY PARTY CLAIMING THROUGH OWNER, WHETHER BASED IN CONTRACT, NEGLIGENCE, TORT OR STRICT PRODUCTS LIABILITY OR ARISING FROM ANY CAUSE WHATSOEVER. RETURN POLICY OMS offers a 30 day money back guarantee. Your 30 days begin from the date of your purchase. If you are not satisfied with your product for any reason, you may return the item to us for a refund of your purchase price EXCLUDING shipping and a $5 re-stocking fee. You will be responsible for shipping charges to return the item to OMS. OMS will refund sales tax, if any tax was charged at the time of purchase after the item has been returned.The item must be returned in like new condition.  Any damages to the product will void this offer.  Before returning the item, you must call OMS at (918) 943-3513 to receive a Return Authorization. Failure to do this will void this offer.

Question 3

Is it covered by insurance or Medicare?

Accepted Answer

At this time, the device is not covered by insurance or Medicare.

Question 4

How big is the device?

Accepted Answer

The O2 Remote weighs approximately 2.5 pounds. It's basic dimensions are 13" long x 4" wide x 2" thick.

Question 5

What type of containers can I use?

Accepted Answer

The O2Remote is designed to be used with any standard, 13 gallon kitchen type or 10 gallon office trash bin with the general dimensions of: 20.5 inches (52cm) tall, 11.25 inches (29cm) wide, and 15.5 inches (39cm) deep. The dimensions can vary slightly from these, but for best performance, use a container very close to these dimensions. These containers are easily available in all typical stores. Go to walmart.com and search for "Sterilite, 13.2 Gal./50 L SwingTop Wastebasket"; or, go to uline.com and search for "10 gallon office trash can". You can order directly from either site.

Question 6

Does OMS sell or supply the containers?

Accepted Answer

No - OMS does not provide the containers. These can easily be purchased from a wide variety of places.

Question 7

How is the device powered?

Accepted Answer

The device is AC powered. It comes with a cord that you simply plug in to any standard wall outlet. The device will work with US, European, and Australian electrical currents. However, you will need to purchase prong adapters for use outside of the US.

Question 8

What is the range on the remote and can I use it between rooms?

Accepted Answer

The effective range of the remote is about 100 feet. It can definitely be used between rooms. It uses radio frequency to communicate, so line-of-sight is not relevant. It can be used throughout the house, no matter where the O2 Remote is stationed.

Question 9

If I'm using multiple hoses with connectors, will they work with the device?"

Accepted Answer

No. You will want to use a single continuous length of tubing. Common lengths are 25 and 50 feet. Some providers also offer 35 feet. Contact your oxygen equipment supplier, and they should be able to provide the length of tubing you require.

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